Refund Policy

Returns & Refunds

At Musshk, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process.

Eligibility for Returns

To be eligible for a return and refund, the following conditions must be met:

• The item must be unopened and in its original packaging
• The return request must be made within 30 days of delivery
• The item must be in the same condition as when you received it
• All original tags, labels, and accessories must be included
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened or used perfume bottles
• Items without original packaging
• Personalized or customized products
• Items damaged due to misuse or negligence
• Items purchased more than 30 days ago

How to Return an Item

1. Contact our customer service team at Musshk09@gmail.com or call 97599 05151
2. Provide your order number and reason for return
3. Our team will send you a Return Authorization (RA) number and return instructions
4. Package the item securely in its original packaging
5. Include the RA number on the package
6. Ship the item back to us using the provided return address

Refund Process

Once we receive and inspect your returned item:

• We will process your refund within 5-7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• It may take 7-10 business days for the refund to appear in your account

Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

• If the item was damaged during shipping
• If you received the wrong item
• If the item was defective

In these cases, we will provide a prepaid return shipping label.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Take photos of the damaged item and packaging
2. Contact us within 48 hours of delivery
3. We will send you a replacement or full refund at no cost to you
4. We may request the damaged item to be returned for quality control purposes

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the item you want. This ensures you get the freshest product possible.

Cancellation Policy

You can cancel your order before it is shipped:

• Contact us immediately if you wish to cancel
• If the order hasn't been shipped, we'll process a full refund
• If the order has already been shipped, you'll need to follow the return process

Contact Us

If you have any questions about our refund policy, please contact us:

Email: Musshk09@gmail.com
Phone: 97599 05151
Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST